Help Detail - PandaHall

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FAQ

1. I forgot my password. What do I do?
2. Are all your products available in stock?
3. Do you offer FREE samples?
4. How to make a payment?
5. How to apply my credit left on Pandahall for my new order?
6. How to make a payment for my order via credit card If I don’t have a paypal account?
7. What is your discount policy?
8. How can I know the status of my order?
9. Can I make any changes to my order And how?
10. How do you deal with those temporarily unavailable items after I place an order?
11. How long does it take to ship my goods from China to my country?
12. Can we pay the shipping in the destination?
13. How do I save on shipping?
14. Do you ship to PO Box?
15. Do you offer FREE Shipping?
16. Can I purchase the goods in mixed colors or sizes?
17. Why are the goods in mixed color I received are not exactly same color as the picture on your website shows?
18. What can I do if I could not find the goods on your website?
19. Can I use your pictures or descriptions on my website?
20. What if the goods arrive damaged?
21. Why I can't get your email responses?
22. How to use Cash Coupon?
23. What's your return policy?
24. The Difference between PandaHall & PandaWhole?

New User--Guide

About PandaHall

Price & Discount

Cash Coupon

Ordering Info

Payment Info

Shipping & Delivery

Customs & Duties

Products Resource

Catalog & Sample

Customized Service

Jewelry Making Resource

Return Policy

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18 . What can I do if I could not find the goods on your website?

If the goods you can not find were on one of our website previously, they may have been removed from PandaHall when they became unavailable. That's why you can not find them anymore.

If the goods you can not find are the new ones, please email us the details and we will source them for you.

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