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(1) Defective Products. We will accept returns on website purchases within 30 days after delivery arrival. All defective products can be returned for refund or replacement, we also will be responsible for the return shipping cost and shipping cost (from China to customer's country). The customer is liable to confirm with PandaHall service team for a advisable shipping method.
(2) Non-defective Products. Products that are not defective can be returned for replacement, even if just for the product is unsatisfactory for the application, but must apply within 7 days from the arrival date of shipment. We'll responsible for the shipping cost (from China to customer's country), BUT the customer should be responsible for return shipping costs and taxes caused.
Prior to returning the product, contact PandaHall customer service department for a Return Authorization. All products returned to PandaHall must be securely packaged in the proper shipping materials and reach PandaHall without damage and please note that the parcel is for "return products".
The following information are required when you reflect the problem:
> Image of defective beads if possible.
If you have any question regarding return policy, please feel free to Contact Us.