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20 . What if the goods arrive damaged?

We're sorry about that if your package shows breakage on receipt, attempt to open it in the presence of the driver or at least bring it to his/her attention when signing for the item.
We accept returns on website purchases within 30 days after delivery. All defective products can be returned for refund or replacement. The procedure is as follows:

 

1.Document the Damage

Upon receiving your package, carefully inspect the items for any damage. If you notice any issues, take clear photos of the damaged items and packaging. Ensure that the damage is visible in the pictures.

And also, you need to weigh the packages you received in case some items dropped out during transport from the damaged package. Contact us immediately and retain all packaging materials. Meantime, call the delivery company and tell them about the breakage etc.

 

2.Contact Customer Support

We're here to assist you! You can contact us directly through the After-sales Service Center or Pandahall customer service department [email protected] for a Return Authorization & designated warehouse.

*Before you return your product(s), please read the return policy of our website.

 

3.Provide Information

When contacting customer support, please provide the following information to expedite the resolution process:

1) Order Number

2) Date of Purchase

3) Description of the Damage

4) Attached Photos of the Damage

 

4.Follow Instructions for Return or Compensation

Our customer support team will guide you on the next steps, which may include:

1) Return Process: If necessary, we'll provide instructions on how to return the damaged items.

2) Compensation: We'll discuss options such as refunds, replacements, or other forms of compensation.

 

5.Await Resolution

Once we receive the required information, our team will work diligently to resolve the issue. We appreciate your patience and understanding during this process.

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