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IMPORTANT NOTICE
To celebrate Chinese National Day, our company will be on holiday from October 1st to October 6th. We are sorry that during this period, there will be a slight delay in customer service and delivery service. In order to get your package earlier, please place orders as soon as possible!
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Help Center
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FAQ
- 1.Are all your products available in stock?
- 2.I forgot my password. What do I do?
- 3.Do you offer FREE samples?
- 4.How to make a payment?
- 5.How to apply my credit left on Pandahall for my new order?
- 6.How to make a payment for my order via credit card?
- 7.What is your discount policy?
- 8.How can I know the status of my order?
- 9.Can I make any changes to my order And how?
- 10.How do you deal with those temporarily unavailable items after I place an order?
- 11.How long does it take to ship my goods from China to my country?
- 12.Can we pay the shipping in the destination?
- 13.How do I save on shipping?
- 14.Do you ship to PO Box?
- 15.Do you offer FREE Shipping?
- 16.Can I purchase the goods in mixed colors or sizes?
- 17. Why are the goods in mixed color I received are not exactly same color as the picture on your website shows?
- 18. What can I do if I could not find the goods on your website?
- 19.Can I use your pictures or descriptions on my website?
- 20.What if the goods arrive damaged?
- 21.Why I can't get your email responses?
- 22.How to use Coupon?
- 23.What's your return policy?
- 24.The Difference between PandaHall & PandaWhole?
- 25.Metal FAQ
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New User--Guide
- 1.How to register?
- 2.How to do if I forgot my password?
- 3.What are the benefits of registering with PandaHall?
- 4.I Can't Log In My Account!
- 5.Will my shopping cart be remembered if I leave the site and come back?
- 6.Does PandaHall has MOQ?
- 7.How to place an order?
- 8.How to find more cost-effective goods?
- About PandaHall
- Privacy Policy
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Price & Discount
- 1.What's your discount policy?
- 2.Are the prices on PandaHall in USD?
- 3.Why are your prices so good?
- 4.Do your prices include shipping cost?
- 5.Does your price include duties or VAT How much tax do I need to pay?
- 6.If I place a purchase over 2000 dollars, when the 15% discount will be provided before paying?
- Coupon & Points
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Ordering Info
- 1.How to select products at PandaHall ?
- 2.How to place an order?
- 3.How long does it usually take to process orders?
- 4.Do you have a minimum order quantity?
- 5.Can I make any changes to my order And how?
- 6.How can I know the status of my order?
- 7.How do you deal with those temporarily unavailable items after I place an order?
- 8.How much is the TOTAL cost I need to pay for my order?
- 9.How soon can I receive my order and how much will the freight cost be?
- 10.How to calculate the replacement discount?
- 11.How can I do If the products in my order are short of stock?
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Payment Info
- 1.What's the payment method?
- 2.How to make a payment?
- 3.How to make a payment via Paypal?
- 4.What can I do when i can not make payment for my order through Pandahall?
- 5.How to apply my credit left on Pandahall to my new order?
- 6.How to make a payment for my order via credit card?
- 7.How do I do if my country Isn't available In PayPal?
- 8.How Can I Contact PayPal Customer Service?
- 9.How to use WeChat Pay?
- 10.How to use Union Pay?
-
Shipping & Delivery
- 1.How long does it take to ship my goods from China to my country?
- 2.How much will I have to pay for shipping?
- 3.Can you show me how you calculate shipping?
- 4.Can we pay the shipping in the destination?
- 5.Do you ship to PO Box?
- 6.What shipping options are available to me?
- 7.Do you offer FREE Shipping?
- 8.How can I trace my shipment?
- 9.How do I save on shipping?
- 10.How to pick up your goods if ship by Air Freight and Sea Freight?
- 11.When can I get the information about my package online?
- 12.What if the goods arrive damaged?
- 13.UPS contact phone number in main destination countries
- 14.DHL contact phone number in main destination countries
- 15.About the volumetric weight of your shipment
- 16.What if the package lost?
- 17.Up to 50% Off Shipping fee for all countries!
- 18.How to buy items with shipping restrictions?
- Customs & Duties
-
Products Resource
- 1.When I order 1000 beads, why is the quantity I get not exactly 1000?
- 2.Why are the goods in mixed color I received not exactly the same color as pictured on your website?
- 3.Can I purchase the goods in mixed colors or sizes?
- 4.Are all your products available in stock?
- 5.How can I require from one item two different colors for the minimum quantity?
- 6.What can I do if I could not find the goods on your website?
- 7.Can you provide your findings plated in silver color, gold, copper, black or antique bronze?
- 8.About Real Gold Plated Jewelry
- 9.About Stainless Steel and Silver Jewelry
- 10.How to Prevent Your Resin from Yellowing?
- 11.Are all your porcelain beads Lead Free?
- 12.Are zinc alloy beads Nickel Free?
- 13. Is Wool cord indeed in wool?
- 14.Measurements.
- 15. What is acrylic CCB coating / What is CCB Material?
- 16.What is the difference between Platinum plated metal components and Silver plated metal components?
- 17.Is nylon treated the same as polyester?
- 18.What's the difference between shell pearls and freshwater pearls?
- 19.Why do the chains fade?
- 20.Are all the goods in red copper color and antique bronze color nickel free?
- 21.Austrian Crystal Beads & Elements
- 22. What's your Tibetan silver beads, What's the difference between Tibetan silver and Sterling silver?
- 23.Are Cloisonne beads Nickel Free?
- Free Sample
- Customized Service
- Jewelry Making Resource
- Return Policy
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Customer Show Audit Rules
- 1.How to upload your beadwork images to get more coupon value?
- 2.Can anyone submit customer work images?
- 3.What are the submission rules?
- 4.How much coupon value can I get?
- 5.Why do my submissions not approved?
- 6.How to get more Cash Coupon?
- 7.How will I know if my submission is accepted or declined?
- 8.Why I can't upload beadwork images?
Search the help pages
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- 21 . Why I can't get your email responses?
Please check the SpamGuard setting of your email box. You can also submit a ticket in your account on our website if we have not replied to your email in 48 hours. Sometimes, we may miss emails from our customers. However, no message sent from your account to our website will be missed.
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