Help Detail - PandaHall

June Mega Sale: UP TO 90% OFF with Shipping Discounts >>

0
0
Days
0
0
:
0
0
:
0
0

0
0
Days
0
0
:
0
0
:
0
0

PandaHall Beads APP
Free APP on Google Play

PandaHall Beads APP
International Version Go Live

search 0 My Account

Ship to:

/ English / £GBP

Ship to:
United States
Language:
Currency:

Cart
(0)

Wish
List

Home > Help Center

Search the help pages
(Do not search for items or products)

22 . What's your return policy?

Return Policy

We accept returns and exchanges of regular merchandise. The time within which a return or exchange can be requested varies depending on the status of item below.

All product returns must be:

Unaltered in the original product packaging (for example: on original strand)

Accompanied by a copy of the original invoice

With their original Pandahall label and packaging

Defective Products

We accept returns on website purchases within 30 days after delivery. All defective products can be returned for refund or replacement, we also will be responsible for the return shipping cost and shipping cost (from China to customer's country). The customer is liable to confirm with Pandahall service team for a advisable shipping method.

Non-defective Products

Products that are not defective can be returned for refund or replacement, even if just for the product is unsatisfactory for the application, but must apply within 7 days from the arrival date of shipment. The customer should be responsible for return shipping costs and taxes caused.

Product in Large Quantities

In the event that you return a large quantity of items for which you have received assort-able or quantity discount pricing, we reserve the right to recalculate your order total based on the actual items you kept. We are unable to accept returns of goods without original packing.

How to return your Items

You can visit the “My Orders” page and click the "Request After-Sales Service" button next to the relevant order to access the application page. To help us process your request efficiently, you may need to provide the following information when submitting your application: 1) Order and package details; 2) A description of the issue or the reason for return; 3) Photo proof of the issue. For more details, please refer to the after-sales service application page.
Once we receive the required information, our team will work diligently to resolve the issue and respond within 2 working days. You can also track the progress of your request on the after-sales service page.

Return Tips:

1). As we provide international service, return addresses may vary depending on your location. To ensure timely processing of your return, please strictly follow the return address and instructions provided by our system.

2). All returned items must be in their original condition and packaging. Do not mix different items in the same bag. Please use proper shipping materials to pack your return securely and ensure it arrives at PandaHall in good condition.

3). Please use your local postal service to arrange the return. And you can declare the package as “Return Goods”, which will help you avoid customs fee.

4). Please send the return within 7 days of PandaHall’s approval, and upload the relevant return details and proof of shipment in the after-sales service center. Returns not shipped within this timeframe will be cancelled. After we confirm receipt, we will proceed with your refund.

Refunds

Refund Method

You will receive a credit in the same form as your original payment: credit card, check, PayPal refund or a credit to your Pandahall account. If we are unable to process a credit to your credit card (expired, invalid or closed accounts), we will provide you with a credit to your account to be used on future purchases.

Refund Amount

Products in original, pristine condition is returnable for a full refund of the purchase price in the form of your original payment method.

Restocking Fee

We do not charge Restocking Fee.

Exchanges

Product exchanges can be accepted on Pandahall.com. The same product exchange will be priced at the same discount as the original order, and all other items will be priced as a new order. Order over-payments will be refunded to you.