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Help Center
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FAQ
- 1.Are all your products available in stock?
- 2.I forgot my password. What do I do?
- 3.Do you offer FREE samples?
- 4.How to make a payment?
- 5.How to apply my credit left on Pandahall for my new order?
- 6.How to make a payment for my order via credit card?
- 7.What is your discount policy?
- 8.How can I know the status of my order?
- 9.Can I make any changes to my order And how?
- 10.How do you deal with those temporarily unavailable items after I place an order?
- 11.How long does it take to ship my goods from China to my country?
- 12.Can we pay the shipping in the destination?
- 13.How do I save on shipping?
- 14.Do you ship to PO Box?
- 15.Do you offer FREE Shipping?
- 16.Can I purchase the goods in mixed colors or sizes?
- 17. Why are the goods in mixed color I received are not exactly same color as the picture on your website shows?
- 18. What can I do if I could not find the goods on your website?
- 19.Can I use your pictures or descriptions on my website?
- 20.What if the goods arrive damaged?
- 21.Why I can't get your email responses?
- 22.How to use Coupon?
- 23.What's your return policy?
- 24.The Difference between PandaHall & PandaWhole?
- 25.Metal FAQ
- New User--Guide
- About PandaHall
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Price & Discount
- 1.What's your discount policy?
- 2.Are the prices on PandaHall in USD?
- 3.Why are your prices so good?
- 4.Do your prices include shipping cost?
- 5.Does your price include duties or VAT How much tax do I need to pay?
- 6.If I place a purchase over 2000 dollars, when the 15% discount will be provided before paying?
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Ordering Info
- 1.How to select products at PandaHall ?
- 2.How to place an order?
- 3.How long does it usually take to process orders?
- 4.Do you have a minimum order quantity?
- 5.Can I make any changes to my order And how?
- 6.How can I know the status of my order?
- 7.How do you deal with those temporarily unavailable items after I place an order?
- 8.How much is the TOTAL cost I need to pay for my order?
- 9.How soon can I receive my order and how much will the freight cost be?
- 10.How to calculate the replacement discount?
- 11.How can I do If the products in my order are short of stock?
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Payment Info
- 1.What's the payment method?
- 2.How to make a payment?
- 3.How to make a payment via Paypal?
- 4.What can I do when i can not make payment for my order through Pandahall?
- 5.How to apply my credit left on Pandahall to my new order?
- 6.How to make a payment for my order via credit card?
- 7.How do I do if my country Isn't available In PayPal?
- 8.How Can I Contact PayPal Customer Service?
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Shipping & Delivery
- 1.How long does it take to ship my goods from China to my country?
- 2.How much will I have to pay for shipping?
- 3.Can you show me how you calculate shipping?
- 4.Can we pay the shipping in the destination?
- 5.Do you ship to PO Box?
- 6.What shipping options are available to me?
- 7.Do you offer FREE Shipping?
- 8.How can I trace my shipment?
- 9.How do I save on shipping?
- 10.How to pick up your goods if ship by Air Freight and Sea Freight?
- 11.When can I get the information about my package online?
- 12.What if the goods arrive damaged?
- 13.UPS contact phone number in main destination countries
- 14.DHL contact phone number in main destination countries
- 15.About the volumetric weight of your shipment
- 16.What if the package lost?
- 17.Up to 50% Off Shipping fee for all countries!
- 18.Shipping Restricion
- Customs & Duties
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Products Resource
- 1.When I order 1000 beads, why is the quantity I get not exactly 1000?
- 2.Why are the goods in mixed color I received not exactly the same color as pictured on your website?
- 3.Can I purchase the goods in mixed colors or sizes?
- 4.Are all your products available in stock?
- 5.How can I require from one item two different colors for the minimum quantity?
- 6.What can I do if I could not find the goods on your website?
- 7.Can you provide your findings plated in silver color, gold, copper, black or antique bronze?
- 8.About Real Gold Plated Jewelry
- 9.About Stainless Steel and Silver Jewelry
- 10.How to Prevent Your Resin from Yellowing?
- 11.Are all your porcelain beads Lead Free?
- 12.Are zinc alloy beads Nickel Free?
- 13. Is Wool cord indeed in wool?
- 14.Measurements.
- 15. What is acrylic CCB coating / What is CCB Material?
- 16.What is the difference between Platinum plated metal components and Silver plated metal components?
- 17.Is nylon treated the same as polyester?
- 18.What's the difference between shell pearls and freshwater pearls?
- 19.Why do the chains fade?
- 20.Are all the goods in red copper color and antique bronze color nickel free?
- 21.Austrian Crystal Beads & Elements
- 22. What's your Tibetan silver beads, What's the difference between Tibetan silver and Sterling silver?
- 23.Are Cloisonne beads Nickel Free?
- Free Sample
- Customized Service
- Jewelry Making Resource
- Return Policy
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Customer Show Audit Rules
- 1.How to upload your beadwork images to get more coupon value?
- 2.Can anyone submit customer work images?
- 3.What are the submission rules?
- 4.How much coupon value can I get?
- 5.Why do my submissions not approved?
- 6.How to get more Cash Coupon?
- 7.How will I know if my submission is accepted or declined?
- 8.Why I can't upload beadwork images?
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- 8 . How Can I Contact PayPal Customer Service?
You can contact PayPal customer service at the toll-free contact numbers as below:
Toll Free for Business/Premier, USA & Canada: 1-888-221-1161 / 1-888-204-4481
Personal Accounts: 1-402-935-2050
PayPal UK: 0870 7307 191
They are open between the following hours:
4:00 AM PDT to 10:00 PM PDT Monday through Friday
6:00 AM PDT to 8:00 PM PDT on Saturday and Sunday
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